Effective Date: July 1, 2025

We understand that business transactions, especially in the creative and digital space, can be complex. At Codendesignz, we aim to provide a transparent and fair refund policy to protect the interests of both our clients and our company.

This policy applies to all services, including but not limited to design, development, branding, consulting, and marketing solutions purchased via Codendesignz.com or through official communication channels.

1. General Guidelines

  • Refunds are not automatic and are evaluated on a case-by-case basis.
  • Any request for a refund must be submitted in writing via email to info@codendesignz.com.
  • Refunds, if granted, will be processed within 7–14 business days to the original payment method.

2. Eligibility for Full or Partial Refund

You may be eligible for a full or partial refund under the following circumstances:

  • Project Cancellation Before Work Begins: If you cancel your order before any project work has started (including research, mockups, meetings, or correspondence), you may be eligible for a full refund.
  • Partial Work Completed: If the project was started but not completed, you may receive a prorated refund for the unfinished portion, minus any administrative or service costs.
  • Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline and without valid justification, a refund or project credit may be provided.
  • Duplicate or Overpayment: If a payment has been made twice accidentally or exceeds the invoice total, the excess amount will be refunded upon verification.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

  • Change of Mind: Once a service has been initiated or delivered, refunds are not applicable if the client simply changes their mind.
  • Client Delays or Non-Cooperation: If the client becomes unresponsive, fails to provide required materials, or delays project progress, no refunds will be issued.
  • Delivered and Approved Work: If the work has been approved verbally or in writing by the client (even if not implemented), it is considered final and non-refundable.
  • Third-Party Purchases: Costs incurred on behalf of the client for domains, hosting, plugins, stock imagery, or licensing from third parties are non-refundable.
  • Trial or Discounted Projects: Services purchased under promotional offers, trial packages, or heavy discounts are final and non-refundable.

4. Refund Process

To initiate a refund request:

  1. Email info@codendesignz.com with subject line “Refund Request – [Project Name/Invoice Number]”.
  2. Include the reason for the request and relevant documents or screenshots.
  3. Our accounts team will review the request and respond within 5–7 business days.
  4. If approved, you will receive a refund receipt and transaction ID.

5. Revisions and Adjustments in Place of Refund

Instead of issuing a refund, we may also:

  • Offer additional revisions at no cost
  • Provide project credits usable for future services
  • Extend deadlines or assign an alternate team member

This is often the preferred option to ensure client satisfaction and maintain business relationships.

6. Chargebacks and Dispute Policy

We strongly discourage chargebacks without first contacting us to resolve the issue. Any client who files a chargeback without discussing concerns will be considered in breach of our Terms, and further service will be suspended.

7. Cancellation Policy

  • Before Project Begins: You may cancel within 48 hours for a full refund.
  • After Project Begins: You will be charged for the work completed up to the date of cancellation.
  • Post-Delivery: Cancellations are not accepted once final assets have been handed over.

For any queries related to refunds, please contact info@codendesignz.com or call +1 (866) 323-9306.